Act on user activity, automate decisions and send multi-channel messages in real time.
A customer engagement platform is a comprehensive tool designed to help businesses manage and enhance the messaging interactions they have with their customers.
It integrates various forms of communication, such as push notifications, emails, SMS messages and more to deliver personalized and timely messages. The goal of this technology is to foster a deeper connection between a company and its customers, encouraging ongoing engagement, satisfaction and loyalty.
With a customer engagement platform, marketers can effectively manage and automate personalized communication with their customers across multiple channels. This includes sending targeted emails, SMS messages and push notifications, scheduling these communications based on customer behavior or milestones and more.
Telecommunications providers, like AT&T and Virgin Mobile, are ideal examples of subscription services. With a business model predicated on enduring customer engagement, the battle against churn is paramount.
Reducing churn isn't just about preserving your revenue base, it's about creating engaged, happy customers that become advocates for your business.
One way to help your customer retention efforts is to message your audience where they are via email, SMS and push notifications. As product marketers, you aren't simply promoting a service; you're nurturing a relationship, one message at a time.
By leveraging Vero's customer engagement platform, you open a direct line to your customers outside your core service, building an overall customer experience that extends far beyond those core touchpoints. Every email, SMS and push notification is an opportunity to remind your customers of the value of the services you provide.
Photo by Jeevan Katel on Unsplash
Vero's customer engagement platform software is designed for modern marketing teams to send personalised marketing messages that lead to better customer experiences.
Our no code drag and drop editor allows you to build beautiful emails every time.
Professionally designed templates for every occasion. Send great looking emails to every device.
No complex integrations or API connections. Simply design an email, add an audience and send.
Use your most accurate data store to customise and personalize every message.
Vero Connect is built for the modern data stack. It has all the features you'd expect from a marketing automation platform, without the need to store customer data.
Drill down to the messages that have been sent to any device or user along with their interactions.
If you need to import your data without connecting to your data source directly, simply import it using a CSV file.
Full-featured reports at a glance of any campaign across any channel. Sends, deliveries, views, clicks, interactions.
Save templates and content sections for easy use. Save time and make less errors.
Override unsubscribes for important account servicing messages, such as password reset emails.
Deliver emails at a specified time in the user's timezone.
With a 99%+ support rating, we pride ourselves on great customer service.
Run quick tests to gauge how parts of your workflow are performing.
Engage customers with automated multi-step campaigns.
“I think you guys are geniuses basically. In my eyes, it's brilliant. Literally exactly what we'd been looking for.”
“Vero is a game changer for us. Email has traditionally only been able to operate as a communication channel but Vero Connect actually enables us to treat email as an extension to the UI and core product itself.”
“Heck! Vero's support is exceptional!”
“You guys/gals rock!”
