Product Update – September 2024

Hi folks 👋

It’s that time again, I’m here to brighten your day and put a spring in your step with another roundup of all the exciting updates we’ve rolled out since our last update.

🎉 First, the big news: The Vero 2.0! The Vero 2.0 UI is now available to everyone, supporting single-message (newsletter style) use cases.

🎁 Second, also big news: SMS! We’ve made SMS capabilities accessible to all, and you can now easily use your existing data by using Cloud Segments to define the audience for your campaigns in Vero 2.0.

These updates are important milestones as we make our way towards a fully revamped Vero 2.0 experience, perfectly catered to all your messaging needs, with an even higher standard of quality. We’d love for you to give it a try and get a feel for the direction we’re headed. We think you’ll really enjoy the improvements, and we’re excited to hear your feedback.

Next up, we’re focusing on integrating multi-message and triggered campaigns into Vero 2.0, enhancing and improving many aspects of these features to ensure they offer the best possible experience.

Until next time, Rory 🇦🇺  Product Manager 

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Vero 2.0 is here, and it’s the foundation for all the improvements we’re making and the new features we’re adding to the platform. We’re excited to share the future of Vero with you—check out what’s new today!

Public Release Try out Vero 2.0 UI

While previously in private beta, the new Vero 2.0 interface is accessible to every customer. You can easily switch between any existing Vero 1.0 project to the new interface. Vero 2.0 is a glimpse into the future and a fully functional product, allowing you to send messages right away.

Vero 2.0 is built from the ground up on top of a new API, which we’ll be releasing publicly. Here’s some other improvements over Vero 1.0:

• Faster, cleaner and more organized experience.
• Architected to be truly multi-channel (more channels coming soon)
• Improved campaign creation flow.
• Ad-hoc CSV and SQL audiences.
• Connect directly to data warehouses and Google Sheets.

The quality of Vero 2.0 is much higher than anything we’ve released before and we’re proud for it to be the platform that future Vero features will be built on. We hope you’ll notice the difference. Stay tuned for more releases in Vero 2.0 throughout the remainder of 2024.

Learn how to switch to Vero 2.0

Public Release SMS in Vero 2.0

SMS is one of our most requested features and something we’re delighted to have finally taken out of private beta and rolled out publicly to all our customers! To build this feature we’ve had to re-architect several components of our platform to make it more flexible and to increase sending speed. 

SMS is now available in Vero 2.0 for all currently supported Vero 2.0 features. As of today you can:

• Import phone numbers into a campaign audience using a CSV file, a Cloud Segment (more on that below) or an SQL query to an external database.
• Personalize SMS messages using audience data.
• Send in batches, schedule and trigger on a recurring basis.

For more information read about setting up your sms channel and creating your first sms message or get in contact with our wonderful support team at support@getvero.com.

New Cloud Segments in Vero 2.0

We’ve added the ability to select and use your existing segments, which we’re now calling “Cloud Segments,” in Vero 2.0. This feature will significantly enhance your ability to send campaigns in Vero 2.0 to your existing customer base. 

You can continue to edit and create segments in the Vero 1.0 interface and seamlessly use them in your Vero 2.0 campaigns, making it easier than ever to leverage your existing customer segments and data.

You might be wondering, “Why can’t I create segments in Vero 2.0 yet?” The good news is we’re working on it. In the meantime, this new feature allows you to start sending more campaigns in Vero 2.0 right away.

New Settings

You can now manage your settings in the new Vero 2.0 UI. This new UI brings a better more organised way to view, add and update team members, improved customization via project and profile images, and includes some of the most common advanced settings into the Vero 2.0 UI.

As mentioned above, our ultimate goal is to one day retire the Vero 1.0 UI (gracefully, of course!) The release of Settings in Vero 2.0 brings us another step closer to this goal.

Fixed

• Hidden on desktop and mobile fix. Added a fix to the drag and drop editor when selecting the ‘desktop’ or ‘mobile’ responsive options on a block. This makes sure blocks can never be unintentionally set to hidden on both desktop and mobile.
• Invalid email address causing failed imports. Fixed an issue where an invalid email address in the results of an SQL query or in a CSV could prevent in some rare cases cause the import from completing successfully.

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While we’ve outlined the exciting future of Vero above, we want to remind you that we’re still actively supporting and improving Vero 1.0. Here are some new features, improvements, and fixes we’ve released since our last update.

New Add headers to Fusion API requests

Fusion enables you to load data from any API at the time emails are being rendered to send to recipients, giving you even more possibilities when it comes to content personalization.

This sprint we also released the ability to add custom HTTP headers to API calls made using Fusion. A common use case for this feature is to add headers for secure authentication.

Read more on using Fusion in our help documentation, as well as specific notes on using headers for authentication.

Improved

• Format dates correctly in multi-language campaigns. We have added a with_locale filter that will format a date in the language of the locale passed to the filter. Read more about using with_locale in multi-language campaigns.

Fixed

• Error when accessing team members page. We’ve fixed a bug that would sometimes prevent admins from accessing the team members page.
• Exporter only exporting 50 campaigns. We’ve fixed an issue when exporting campaign results that only returned the first 50 campaigns no matter how many were selected.
• “Service Unavailable” when making team changes. We’ve fixed an bug that would sometimes present a 503 Service Unavailable error when adding team members or changing their permissions.
• Only able to access invoices/billing. We’ve fixed a bug that prevent you from accessing the billing or invoices page if you were not in the first project you created.
• Log exports failing. Fixed a bug where attempts to export a person’s log history would fail if one of the event logs had been deleted from the system.
• Customer merge failure. We’ve fixed an infrequent failure that would occur when a customer profile was attempting to merge in our backend system. This failure would sometimes occur when two profiles which had both engaged with the same email communication were merged.
• Importing via CSV not completing. Fixed an issue that caused CSV imports to appear to never finish importing while staying on the page. Imports would finish but not update the importing state until refreshing the browser.

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