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Stephanie Knapp

Stephanie Knapp

Stephanie is a freelancer B2B SaaS content specialist. She helps companies authentically speak to customers through content and copy so that more connections (and sales) are made.

Recent posts

Email testing: What you need to know to get started
  • Data Management

Email testing: What you need to know to get started

You spend days, weeks, or even months planning a campaign. You go back and forth with your team over multiple rounds of edits, and you think you’ve really nailed it this time.  And then…crickets. Or even worse, complaints roll in.  What went wrong? If you don’t test your emails, you’ll never know. Email errors or […]

How to use reward emails to boost your rewards program
  • Messaging and Automation

How to use reward emails to boost your rewards program

Everyone wants to feel appreciated and recognized, and your customers are no different. Loyalty programs encourage engagement and reward your most loyal fans, all while driving sales and boosting retention.  While there are many moving parts to developing a rewards program, having a robust customer loyalty email strategy can go a long way.  What reward […]

Free trial emails 101: What you need to know
  • Messaging and Automation

Free trial emails 101: What you need to know

If you’re here right now, I’m willing to bet that your SaaS company offers a free trial. In fact, free trials are such a popular SaaS sales strategy, that you can assume nearly all software companies use some version of it, or a freemium product.  While having a free trial is a given, new users […]

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